Global Switching Ltd United Kingdom

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Global Switching Ltd
Coriander Street
London
,1234
United Kingdom

Phone: +94 115 361 417

Contact Person

Sisira Samarasekera / General Manager
Phone: +94 115 361 417

International VoIP Wholesale Provider
Internet Telephony Service Provider
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Partnering for Origination and Termination
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Orbtalk Limited

Orbtalk are a leading Voice over IP provider based in the UK. With a large customer portfolio based throughout the UK and worldwide, Orbtalk aim to provide the right telephony solution for your business.