Global Switching Ltd United Kingdom

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Global Switching Ltd
Coriander Street
London
,1234
United Kingdom

Phone: +94 115 361 417
Contact Person

Sisira Samarasekera / General Manager
Phone: +94 115 361 417
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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