Global Software Colombia

From 2001 to present

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General office

Global Software
Bogota
Cundinmarca
Colombia

Phone: +5713826799
Phone: +5728912899
Site: http://www.globalsoftware.us
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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