Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Netropolitan Works builds secure VOIP in Thailand Asterisk systems and can do it in a way that makes sense for your business! http://www.NetropolitanWorks.com/VOIP-Thailand-lp.html