Global Site Telecomunicaciones, S.A. de C.V. Mexico

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General office

Global Site Telecomunicaciones, S.A. de C.V.
Florencio Espinoza Ote. No. 8 Desp. 202
San Martin Texmelucan
Puebla ,74000
Mexico

Phone: 522484860712
Site: http://www.globalsite.com.mx

Contact Person

David Barrera / Sales
Phone: 522484860712
Phone: 522223015923

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Data Conferencing
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Web Call
Web To Phone

Audiocodes
Quintum
Senao

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Global Site Telecomunicaciones, S.A. de C.V.

House Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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