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Global Roaming Inc United States

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Global Roaming Inc
20801 Biscayne Blvd
Miami
Florida ,33180
United States

Phone: +13052493121
Site: http://www.CelTrek.com
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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