Global Roaming Inc United States

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General office

Global Roaming Inc
20801 Biscayne Blvd
Miami
Florida ,33180
United States

Phone: +13052493121
Site: http://www.CelTrek.com

Internet Telephony Service Provider
Voip Termination ISP
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Phone To Phone
Voice and Video Conferencing
Web Call
Web To Phone

Cisco Systems
Clarent
Lucent

Billing system of own development
Proprietary

Voice1Direct

CommFunction

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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