Global Ringer United States

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General office

Global Ringer
1230 HWY, 34 ,
Aberdeen
New Jersey ,7747
United States

Phone: 17323331228
Site: http://www.globalringer.com

Contact Person

Deepak Maddula / Sales Manager
Phone: 17323331228

Voip Termination ISP

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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