Global Internet Technologies Sri Lanka

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General office

Global Internet Technologies
western ,300
Sri Lanka

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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VOIP.net Advantage

VoIPnetAdvantage is a leader in the telecommunication sector that takes great pride in its innovative Broadband Phone Solutions. Through the utilization of our own proprietary network infrastructure we are able to provide the lowest monthly plans and inte

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