Global Freedom Technology Firm United States

Provider of global VoIP and wireless prepaid service plans.

Providing people around the world with global VoIP & prepaid wireless service plans. Video conferencing, phones, wireless technology and more.

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General office

Global Freedom Technology Firm
323 Double Bridge Road
Boiling Springs
South Carolina ,29316
United States

Phone: +1 7722456232
Site: http://globaltechfirm.com

Contact Person

Jerry Jackson / Owner
Phone: +1 7722456232

Internet VoIP and Video Conferencing Service Provider

Voice and Video Conferencing

grandstream

Billing system of own development

SIP Global Phone, LLC

ActivePBX Hosted PBX Services

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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