Global Focus Communications Inc. United States

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General office

Global Focus Communications Inc.
121 Sharon Court
Woodbridge
New Jersey ,7095
United States

Phone: +1 732-636-0402
Site: http://www.global-focus.net

Contact Person

Yvonne Kelly / Development Manager
Phone: +1 201-558-1550

International VoIP Wholesale Provider
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Voip consulting

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Partnering for Origination and Termination
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TA Link

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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