Global Direct Telecom United States

Global Direct Telecom connects incumbent and mobile operators in Africa, the Asia/Pacific, the Middle East and Latin America to the major telecommunications hubs of North America and Europe.

Global Direct Telecom connects incumbent and mobile operators in Africa, the Asia/Pacific, the Middle East and Latin America to the major telecommunications hubs of North America and Europe.Global Direct Telecom combines state-of-the-art Voice-over-IP (VoIP) technology with outstanding customer care to ensure that advanced telecommunications services are accessible anywhere on the planet.Contact us to learn how Global Direct can help your company connect, network and partner to achieve success in the dynamic international telecommunications industry.

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General office

Global Direct Telecom
950 Massachusetts Avenue
Cambridge
MA ,2139
United States

Phone: +1 310 980 8150

International VoIP Wholesale Provider

Phone To Phone
Gatekeepering
PC to Phone
Termination
Partnering for Origination and Termination

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PSTN Services

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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