Global Axcess Zagreb Ltd. Canada

Global Axcess was founded in 2000 through private capital investments as a holding company for operations in the U.S. and Europe.

Global Axcess was founded in 2000 through private capital investments as a holding company for operations in the U.S. and Europe.In 2003, the company merged with Aaron Communications, LLC of Croatia to create one of the first companies dealing with international voice traffic in Central Europe. After the merger, Ivan Franicevic, the Chief Technology Officer and Co-founder of Aaron Communications, joined the Board of Directors of Global Axcess as Vice President and Chief Technology Officer.The company grew quickly by integrating the local expertise in Europe with the latest telecommunications strategies and technologies from the U.S.

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General office

Global Axcess Zagreb Ltd.
Mesnicka 22
Zagreb
N/A ,10000
Canada

Phone: +385 91 7607 378
Phone: +385 98 9472 758
Site: http://www.globalaxcess.net

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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