ghaval international s.a. Uruguay
- International VoIP Wholesale Provider
- SIP Billing
- VoIP Billing Software Provider
- Billing Software
- Termination
- Cisco Systems
- Custom Open Source Billing Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
IP Communications
IPC offers the latest telecommunications technologies in emerging global markets. We provide transport of international voice, Internet applications and Virtual Private Networks between the USA and these global markets for corporations, telecom carriers,
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