Gee fon Canada
Gee fon
4211 Yonge St.
Toronto
Ontario ,M2P 2A9
Canada
Phone: +1-416-850-1741
Site: http://www.geefon.com
Contact Person
Michael Somerville / Director of Software Development
Phone: +1-416-850-7559
Phone: +1-289-237-8234
4211 Yonge St.
Toronto
Ontario ,M2P 2A9
Canada
Phone: +1-416-850-1741
Site: http://www.geefon.com
Contact Person
Michael Somerville / Director of Software Development
Phone: +1-416-850-7559
Phone: +1-289-237-8234
- Internet Telephony Service Provider
- Phone To PC
- PC to Phone
- IP devices
- Cisco Systems
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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