GalaxieTalk.com United States

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General office

GalaxieTalk.com
204 Park Forest Way, NW
Kennesaw
Ga ,30144
United States

Phone: +1-502-299-5037
Site: http://www.galaxietalk.com

Contact Person

Fred Cheeks / Founder
Phone: +1-502-299-5037

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Wireless Broadband

PC to Phone
Phone To PC
Phone To Phone
Voice and Video Conferencing
Web Call

Cisco Systems
Quintum

Proprietary

Vide Telecom Inc.

Jaina Systems

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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