Galactic Hosting South Africa

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General office

Galactic Hosting
58 Koeberg Str
Roodepoort
Gauteng ,1724
South Africa

Phone: +27829564085
Site: http://www.galactichosting.biz

Internet VoIP and Video Conferencing Service Provider
Mobile VoIP
Wireless Broadband

Not data

3CX Phone System
Cisco Systems
Linksys
SIP softphones

Not data

Imply IT Business Solutions

Ocean To Ocean TELECOm

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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