GAL Technical Ltd. United States

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General office

GAL Technical Ltd.
2111 SW 176 Ave
Miramar
Florida ,33029
United States

Phone: +1 908 208 8310
Contact Person

Ogbe Guobadia / President
Phone: +1 954 499 1556
Phone: +1 908 208 8310
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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