G9 Communications, LLC United States
General office
G9 Communications, LLC
3200 Main Street, Suite 1.2
Dallas
Texas ,75226
United States
Phone: +1 469 227-7806
Contact Person
Juile Buxton / International Sales
Phone: +1 469 227-7806
G9 Communications, LLC
3200 Main Street, Suite 1.2
Dallas
Texas ,75226
United States
Phone: +1 469 227-7806
Contact Person
Juile Buxton / International Sales
Phone: +1 469 227-7806
- International VoIP Wholesale Provider
- Phone To Phone
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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