Fusion Co. Palestine

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Fusion Co.
wehda street
Gaza
,972
Palestine

Phone: 972599740036
Phone: 97282880158
Site: http://www.fusion.ps

Contact Person

hosam alawaj / VOIP provider
Phone: 97282880158
Phone: 972599740036

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
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PC to Phone
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SIP Softswitch & CPE
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System Integration
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Voice and Video Conferencing
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Fusion Co.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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