Frontier International Co., Ltd China

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General office

Frontier International Co., Ltd
Room 1712, Floor 17 Post Tower, No.2899 Zhangyang Road, Pudong Shanghai
Shanghai
,200136
China

Phone: +86 21 38710096
Site: http://www.frontiercorp.com.cn

Contact Person

Melody Guo / Sales
Phone: +86 21 38710096

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting

Billing Software
Collaboration
Installation and Support Services
IP devices
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration

Dialogic Based

Billing system of own development
IP Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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