Frontcom.com United States

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General office

Frontcom.com
3675 S. Rainbow Blvd. Suite 107-473
Las Vegas
NV ,89103
United States

Phone: +1 702 932 4710
Site: http://www.frontcom.com

Contact Person

Jacobo Melcer / President
Phone: +1 702 932 4710

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
SIP Billing
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Frontcom.com United States

Silent Monitoring

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