FreelineUSA, Inc. United States

FreelineUSA provides the communications technologies you need to expand your voice and data communications network, on time and under budget.

FreelineUSA

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General office

FreelineUSA, Inc.
9457 S University Blvd., Suite 166
Highlands Ranch
CO ,80126
United States

Phone: +1 303 791-1405 x101
Phone: +1 303 791-1405
Site: http://www.freelineusa.com

Contact Person

Robert Simkavitz / CEO
Phone: +1 303 791-1405 x101

Hardware
Voip consulting
Wireless Broadband

Call Routing VoIP Solutions
Fax To Fax
H.323 Softswitch & CPE
H.323 VoIP Gateway
IP devices
PC to Phone
Phone To Phone
Web Call

Not data

Proprietary

Avalanche Communications

Evo Wave Inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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