FPT Telecom International Co.,Ltd Vietnam

We are 1st provider about VoIP Service in Vietnam

Your rate:

Rating: 39/3.46/5

General office

FPT Telecom International Co.,Ltd
1st Floor – FPT Building, Unit L.29B – 31B – 33B, Tan Thuan EPZ, Dist 7
Ho Chi Minh City
Ho Chi Minh
Vietnam

Phone: +84.8.73002222
Site: http://www.fpt.vn

Contact Person

Nguyen Ngoc Hung / Account Manager
Phone: +84909681431 & +8492

Voip Termination ISP

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Apelby Communications

Freelance Sales Agent - Business Development - Carrier Relation

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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