Forebase Corp. Master Telecom Canada

ForeBase Corp., located in the Greater Toronto Area, combines the most advanced computer and telecommunication solutions for small to medium-size businesses. Our computer services include computer network support for businesses and network installation for homes.
In the area of telephony, ForeBase offers state-of-the-art telephone systems for small and medium size businesses.
When implementation of a traditional telephone system is either too costly or not practical, ForeBase offers cellular fixed wireless solutions by Telular

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General office

Forebase Corp. Master Telecom
35 West Pearce St., Unit 15
Richmond Hill
Ontario ,L48 2A9
Canada

Phone: 905-709-0907
Phone: 416-789-0772
Site: http://www.forebase.com

Contact Person

Lawrie Mann / Sales
Phone: +1-416-789-0772
Phone: +1-416-617-6246

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider

Termination

Quintum

VoiceMaster

Vospcs

ProDotCom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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