fonoglobal Argentina

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fonoglobal
Ciudad de la Paz 2719 P7
Ciudad Autonoma de Buenos Aires
Buenos Aires ,C1428CPT
Argentina

Phone: 541147889555
Phone: 541147062626
Site: http://www.fonoglobal.com.ar

Contact Person

Imer Gabriel Cortes / Gerente
Phone: 541147889555
Phone: 5491151754207

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

Billing Software
E1 Bulk Wholeseller
Gatekeepering
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Partnering for Origination and Termination
Termination

Cisco Systems

Billing system of own development

IP VOICE

fonoglobal

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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