Fonlogic C.A. Venezuela
General office
Fonlogic C.A.
Av Sanatorio del Avila. Edificio Yacambu. Local Planta Baja. URB Boleita Norte
Caracas
DF ,1040
Venezuela
Phone: +58 212 235 5089
Site: http://www.fonlogic.net
Contact Person
OMAR EL FAKIH / CTO
Phone: +58 212 235 5089
Fonlogic C.A.
Av Sanatorio del Avila. Edificio Yacambu. Local Planta Baja. URB Boleita Norte
Caracas
DF ,1040
Venezuela
Phone: +58 212 235 5089
Site: http://www.fonlogic.net
Contact Person
OMAR EL FAKIH / CTO
Phone: +58 212 235 5089
- Cloud-based Unified Communications Service Provider
- did numbers provider
- Hardware
- Internet Telephony Service Provider
- Voip consulting
- Call Routing VoIP Solutions
- Consultancy Services
- H.323 Wireless/ GSM VoIP Solutions
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- System Integration
- Asterisk
- Digium
- grandstream
- a2billing
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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