Foneca United States
FONECA is a service integrator and a distributor of telecommunication services. We focus on serving end users by offering a comprehensive solution for high-quality up-to-date telecom services at favorable rates. In order to keep up with the current teleco
FONECA is a service integrator and a distributor of telecommunication services. We focus on serving end users by offering a comprehensive solution for high-quality up-to-date telecom services at favorable rates. In order to keep up with the current telecom environment, FONECA is focusing on VOIP (Voice over IP) and the related opportunities.
We see that the world is progressively breaking the boundaries to communication. This is a world where people make the decisions as they know best their own needs.
To deliver maximum value and entirely meet their telecom needs, we build and maintain close relations with our clients but also provide them with the opportunity of totally self-managed personal accounts. These entitle the clients to choose their products/services, to make and checkout their orders and to monitor their assets in details. We make our best to provide them with a quick and reliable service and have a Customer Support team available 24/7 to solve any difficulties they may experience.
Foneca
2711 Centerville Road Suite 120
Wilmington
DE ,19808
United States
Phone: 1 302 351 2121
Phone: 359 2 489 1199
Site: http://www.foneca.com
Contact Person
Vice President / Marketing
Phone: 1 302 351 2121
Phone: 359 2 489 1199
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip consulting
- Consultancy Services
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- SIP VoIP Gateway
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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