FonAngle Communications Canada

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General office

FonAngle Communications
1184 DENMAN ST, SUITE 101
VANCOUVER
BC ,V6G2M9
Canada

Phone: 7787867646
Phone: 6473672767
Site: http://fonangle.ca

Contact Person

Ryan Klatt / Executive Account Manager
Phone: 7787867646

Internet Telephony Service Provider
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Voip consulting

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Voice and Video Conferencing

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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