Fodatel United Kingdom

Fodatel is a leading provider of voice and data services to carriers, service providers and enterprises. Our focus is to provide reliable quality services to our customers and partners. Our network spans Europe, UK, US, Africa and the Middle East.Fodatel is committed to establishing itself as the leading international service provider in Africa and the Middle East by partnering with operators and enterprises throughout the continent.Fodatel deploy leading edge telecommunication technologies in developing and expanding its network reach. These technologies ensure that we stay ahead of the competition in our ability to deliver the highest possible quality of service whilst always remaining extremely competitive.

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General office

Fodatel
36-38 Botolph Lane
City of London
London EC3R 8DE ,EC3R 8DE
United Kingdom

Phone: +44 207 929 2022
Phone: +44 776 588 3637
Site: http://www.fodatel.com

Contact Person

Mr Mohamed Farah / Finance Director
Phone: +44 207 929 2022
Phone: +44 776 588 3637

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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