FMK Software Solutions India

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General office

FMK Software Solutions
70 2nd avenue indiranagar adyar
Chennai
Tamilnadu ,600020
India

Phone: 18479603414
Phone: 91-9884265676
Site: http://www.fmksoftwaresolutions.com

Contact Person

Hameed H / MD
Phone: 18479603414
Phone: 91-9884265676

Voip consulting

Outsourced Billing

Cisco Systems

IP Phone

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Bankai International

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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