FLR Spectron United Kingdom

Hosted telephony supplier FLR Spectron specialise in business VOIP (voice over IP - voice over internet protocol) and SIP (session initiation protocol) using the new BT Hosted solution. Tel 0845 899 9900

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General office

FLR Spectron
Unit 4 Orpington Trade Centre, Murray Road
Orpington
Kent ,BR5 3SS
United Kingdom

Phone: +44 845 899 9900
Site: http://www.flrs.co.uk
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  • Hosted VoIP
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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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http://wainssolutions.com/

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