Hosted telephony supplier FLR Spectron specialise in business VOIP (voice over IP - voice over internet protocol) and SIP (session initiation protocol) using the new BT Hosted solution. Tel 0845 899 9900
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.