Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Offer direct white route to Viet Nam termination with competitive rate
and high quality. 100% full CLI and Non CLI; ASR: 65%;
ACD: 13 minutes; PPD: 30s and Capicity 5000 calls.