(FirstGobalPhone) United Kingdom

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General office

(FirstGobalPhone)
UK
London
London ,EC2A 4UJ
United Kingdom

Phone: 441213144414
Phone: 441213144414
Site: http://www.firstglobalphone.com

Contact Person

Abdulateef Ahmed / CEO
Phone: 441213144414
Phone: 441213144414

International VoIP Wholesale Provider

E1 Bulk Wholeseller
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP VoIP Gateway
Termination
Web Call
Web To Phone

Lucent

AA VoIP Enabler

(FirstGobalPhone)

SM IP Tel Ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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