FINVOIP Ltd United Kingdom
- Hosted VoIP billing service provider
- Incumbent PTT
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Network Service Provider
- VoIP Billing Software Provider
- Voip Termination ISP
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- E1 Bulk Wholeseller
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Web Call
- Web To Phone
- Cisco Systems
- Mera
- Quintum
- Custom Open Source Billing Solution
- PortaSIP
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Premium Internet
Premium Internet S.A. is a Polish telecommunications operator, providing services on the international operator market since 1998 - achieving significant traffic volumes in TDM and VoIP technology in Poland, Eastern and Central Europe as well. Moreover ow
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