finercom ltd United Kingdom

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General office

finercom ltd
11 kippax street
manchester
greater manchester ,m14 4ex
United Kingdom

Phone: 441612617475
Phone: 441612617475
Site: http://www.finercom.com
Contact Person

richard n / founder
Phone: 441612617475
Phone: 447507751676
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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