The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
StarCall Siskom PT.
StarCall is one of the few selected VoIP communications provider granted an Internet Telephony Services Operator Licensed by the Indonesia Telecommunication Authority (Direktorat Jenderal Pos dan Telekomunikasi). Hence StarCall is authorized and approved
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