The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Enterprise Data Foundry Limited
EDF has been granted exclusive distributorship by YEALINK NETWORK TECHNOLOGIES LIMITED CO. for the Yealink brand of IP PHONES in the East African region. This has enabled us to make IP Phones available in this market at a price that has simply changed th
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