Integration of real time products, such as chat, telephony (including IP telephony), video conferences, call control and speech recognition, together with “un-real” time products such as voice mail, SMS messages and Fax. “Unified Communications” is not a standalone product, but a set of products, which present a constant user’s interface among many devices and media types.
TeleCable Services is primarily an Internet based company and while we do have customer service representatives on hand, emails are generally handled much faster than direct phone calls.