Express TeleService United States
General office
Express TeleService
35 Corporate Drive, 4th Floor
Burlington
MA ,1773
United States
Phone: +1 781-259-8466
Site: http://www.etservice.net
Contact Person
Olga Malakhovskaia / International Manager
Phone: +1 781-259-8466
Express TeleService
35 Corporate Drive, 4th Floor
Burlington
MA ,1773
United States
Phone: +1 781-259-8466
Site: http://www.etservice.net
Contact Person
Olga Malakhovskaia / International Manager
Phone: +1 781-259-8466
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip Termination ISP
- Phone To Phone
- Termination
- Cisco Systems
- Oracle Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Bankai Group
Bankai Group is a globally recognized leader in the Information Communication Technologies
(ICTs) space, with strategic business units in Global Wholesale Voice, Retail and Telecom Technology.
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