Excila Telecom Singapore
Excila provides high quality VoIP termination via direct routes and a carefully selected supplier base. We offer a comprehensive product portfolio for Fixed Carriers, Mobile Operators, Wholesale carriers and Prepaid operators. We offer exceptional quality at the most affordable prices through our access points in London and New York.
Excila is a subsidiary of Tseyva Ltd, a Licensed Voice provider in Singapore established in 2004. We have seen a huge demand for a one stop carrier solution over the years for retail providers and strive to offer Quality termination around the globe. We continuously focus on quality as we identify this as a long term strategy to win in a competitive market.
Excila Telecom
No 21 Science Park Road, #02-03 The Aquarius,
Singapore Science Park II
,117628
Singapore
Phone: +65 31581324
Site: http://www.excila.com/
- International VoIP Wholesale Provider
- Wholesale VoIP Carrier
- Call Routing VoIP Solutions
- Sip Trunking
- Termination
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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