ExcellentComputerServices India

In this innovation era, the need of software within the telecom industry has been burgeoning, especially among the telecom service providers.The immense pressure to wipe out operational inefficiencies, improve performance and customer satisfaction is surg

Excellent Computer Services (ECS) has been providing data management products and services . Our expertise is in computer telephony integration software, IVR applications, predictive dialers and advanced call center software. ECS is a privately held company but we have served quite a few major corporations as well as small businesses. Our customer loyalty and retention over the years by these clients is a source of great pride for our company. Our commitment to develop leading edge technologies will always be there. Our goal is to provide the best products and services for our customers.

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General office

ExcellentComputerServices
#3,StationRoad,AnandaBuildings,WestMambalam
Chennai
TamilNadu ,600033
India

Phone: +91 9566167753
Phone: +91 44 42013779
Site: http://www.excellentcomputerservices.net

Contact Person

arun mahalingam / Manager
Phone: +91 44 42013779
Phone: +91 9840242528

Cloud-based Unified Communications Service Provider
Hardware
Hosted VoIP billing service provider
Incumbent PTT
International VoIP Wholesale Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wholesale VoIP Carrier
Wireless Broadband

Billing Software
Call Back
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
Collaboration
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
Fax To Fax
Gatekeepering
gsm voip solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Hosted VoIP
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Polycom
Project Mangement Services
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway
System Integration
Termination
vFone
Virtual PBX
Voice and Video Conferencing
Web Call
Web To Phone

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Linksys
SIP softphones
Sonus Network

a2billing
AA VoIP Enabler
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Billing system of own development
Custom Open Source Billing Solution
Inter-Call.com Billing
IP Phone
Java Based own system
Telco Solutions Billing System
TeleCount
TeleCount Wholesale Billing

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dhaval

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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