Excel Business Associates Kenya

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General office

Excel Business Associates
P.O.Box 23074
Nairobi

Kenya

Contact Person

James Kibugi / Senior Engineer
Phone: +254721249289

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Cisco Systems
Quintum

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Enterprise Data Foundry Limited

TeleCloud

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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