Excel Business Associates Kenya
General office
Excel Business Associates
P.O.Box 23074
Nairobi
Kenya
Contact Person
James Kibugi / Senior Engineer
Phone: +254721249289
Excel Business Associates
P.O.Box 23074
Nairobi
Kenya
Contact Person
James Kibugi / Senior Engineer
Phone: +254721249289
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The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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