EverLinkage Networks Limited China

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General office

EverLinkage Networks Limited
Flat /RM B 8/F Chong Ming Building
HongKong
,999077
China

Phone: 85223192933

International VoIP Wholesale Provider

Call Routing VoIP Solutions
H.323 Softswitch & CPE
Installation and Support Services
SIP Softswitch & CPE
System Integration
Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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