The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
NeuVoice is a service provided by NeuWorld Communications, inc. NeuWorld is headquartered in Tampa, FL, however NeuWorld maintains locations in Dallas, Cleveland (Akron) OH and Southern CA (Long Beach area).