Etoile Dièse France

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General office

Etoile Dièse
216, route de Saint Simon
Toulouse
,31100
France

Phone: +33 532101010
Site: http://www.etoilediese.fr

A-Z Termination
did numbers provider
Hosted PBX Service Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider

Call Back
Call Center services
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Fax To Fax
Hosted PBX
Hosted VoIP
PC to Phone
Virtual PBX
Voice and Video Conferencing
Web Call
Web To Phone

Not data

Cirpack

CallsUp!

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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