eTeleWaves Pvt. Ltd. United Kingdom

eTeleWaves Pvt. Ltd. is one of the leader of terminating calls with both Standard & Premium Routes. Attracting rates with Good ASR and ACD. We have 05 years experiences in the Telecom.

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General office

eTeleWaves Pvt. Ltd.
London
London
United Kingdom

Phone: +442071371143
Site: http://www.etelewaves.com

Contact Person

Manikandan G / Account Manager
Phone: +442071371143

A-Z Termination
Wholesale VoIP Carrier

Termination

VSR Systems

Voip Switch

Fax to Email

SIPMarket

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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