Eslite Networks United States

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General office

Eslite Networks
9319 LBJ Freeway
Dallas
TX ,75243
United States

Phone: 4698444492
Site: http://www.eslitenet.com

International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
Voip Termination ISP
Wireless Broadband

Call Routing VoIP Solutions
Consultancy Services
Data Conferencing
H.323 Wireless/ GSM VoIP Solutions
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
System Integration
Termination

Quintum

Custom Open Source Billing Solution

Brevient Communications

cheapnetcall

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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